1
Check the Date
A standard stock return must be requested within fourteen (14) calendar days from the date of purchase or delivery.
Returns
Returns Policy
Norsafe aims to provide quality products and practical solutions to our customers. Should a return become necessary, this policy explains what can be returned, what cannot, and how the return process works.
Returns at a glance
14 Days
Standard stock return requests must be made
within fourteen calendar days.
Resalable Condition
Returned goods must be unused, unworn,
undamaged and suitable for resale.
15% Restocking
Approved standard-stock returns are subject
to a 15% handling and restocking fee.
Branded Goods
Embroidered, printed, customised and
special-order goods are generally non-returnable.
Norsafe Returns Policy
First work out what kind of return it is.
Standard stock, customised products, defective goods and incorrect supply are treated differently. The condition of the goods, proof of purchase and reason for return all matter.
Before You Return Anything
Three checks before the box comes back.
These are the basic conditions for standard stock returns.
2
Check the Condition
Goods must be unused, unworn, undamaged and in a resalable condition, with original packaging where applicable.
3
Bring the Paperwork
The original invoice, delivery note or other proof of purchase must accompany the return.
1
Standard Stock Items
Standard stock items may be considered for return subject to the following conditions:
- Returns must be requested within fourteen (14) calendar days from the date of purchase or delivery.
- Goods must be unused, unworn, undamaged and in a resalable condition.
- Goods must be returned in their original packaging where applicable.
- The original invoice, delivery note or proof of purchase must accompany the return.
- All returns are subject to inspection and approval by Norsafe.
- Approved returns will be subject to a 15% handling and restocking fee.
Norsafe reserves the right to decline returns that do not meet these requirements.
2
Defective Goods
Should a product be believed to be defective, the customer must:
1
Notify Norsafe as soon as reasonably possible after discovering the defect.
2
Provide the invoice number or proof of purchase.
3
Supply photographs where requested.
4
Return the product for inspection if required.
Upon inspection, Norsafe may:
- Repair the product.
- Replace the product.
- Refer the item to the manufacturer for assessment.
- Issue a credit or refund where appropriate.
Normal wear and tear, misuse, abuse, incorrect application, accidental damage or unauthorised modifications do not constitute manufacturing defects.
3
Incorrect Supply
Where Norsafe has supplied the incorrect product, size, colour or quantity, the matter should be reported within seven (7) days of collection or delivery.
Norsafe will work with the customer to correct the supply error as quickly as reasonably possible.
4
Return Procedure
Returns should not be sent back without prior approval from Norsafe.
To request a return, contact Norsafe and provide the relevant invoice, delivery note or proof of purchase together with the reason for the return.
Where photographs or inspection are required, Norsafe will advise the customer before the goods are returned.
5
Policy Updates
Norsafe reserves the right to amend this Returns Policy from time to time. The latest version will always be available on the Norsafe website.
For questions regarding this policy, please contact sales@norsafe.co.za .
Non-Returnable Items
Once it's been made yours, it's yours.
Products made, branded, altered or sourced specifically for a customer cannot generally be placed back into normal stock and are therefore treated differently from standard stock items.
Embroidered garments
Printed garments
Branded PPE
Custom-made products
Special-order products
Products manufactured or sourced specifically for a customer
Altered garments or products modified at the customer's request
Goods that have been worn, used, damaged or are no longer in a resalable condition
These items may not be returned, exchanged or refunded
unless defective or incorrectly supplied by Norsafe.
Once branding, embroidery, printing, customisation or special
procurement has commenced, the order may not be cancelled.
Start a Return
Contact us before sending anything back.
Give us the order or invoice details and tell us what needs to come back. We'll confirm the next step before the goods are returned.
Norsafe
Unit 3, 125 Blaauwberg Street
Polokwane Ext 16
Polokwane, 0699
Tel: 015 293 1833
WhatsApp: +27 82 805 7689
Email: sales@norsafe.co.za
Before You Send It
Returns should not be sent back without prior approval from Norsafe.
Have the invoice, delivery note or proof of purchase ready and include the reason for the requested return.
Where applicable, Norsafe may request photographs before confirming the return process.
Need Help With a Return?
Send us the order details first.
Tell us what was supplied, why it needs to be returned and provide the invoice or delivery details. We'll confirm whether the return can proceed and what needs to happen next.