Norsafe Returns Policy

Last Updated: June 2026

Introduction

Norsafe aims to provide quality products and practical solutions to our customers. Should a return become necessary, the following policy will apply.

Standard Stock Items

Standard stock items may be considered for return subject to the following conditions:

• Returns must be requested within fourteen (14) calendar days from the date of purchase or delivery.

• Goods must be unused, unworn, undamaged and in a resalable condition.

• Goods must be returned in their original packaging where applicable.

• The original invoice, delivery note or proof of purchase must accompany the return.

• All returns are subject to inspection and approval by Norsafe.

• Approved returns will be subject to a 15% handling and restocking fee.

Norsafe reserves the right to decline returns that do not meet these requirements.

Non-Returnable Items

The following items may not be returned, exchanged or refunded unless defective or incorrectly supplied by Norsafe:

• Embroidered garments

• Printed garments

• Branded PPE

• Custom-made products

• Special-order products

• Products manufactured or sourced specifically for a customer

• Altered garments or products modified at the customer’s request

• Goods that have been worn, used, damaged or are no longer in a resalable condition

Once branding, embroidery, printing, customisation or special procurement has commenced, the order may not be cancelled.

Defective Goods

Should a product be believed to be defective, the customer must:

1. Notify Norsafe as soon as reasonably possible after discovering the defect.

2. Provide the invoice number or proof of purchase.

3. Supply photographs where requested.

4. Return the product for inspection if required.

Upon inspection, Norsafe may:

• Repair the product;

• Replace the product;

• Refer the item to the manufacturer for assessment; or

• Issue a credit or refund where appropriate.

Normal wear and tear, misuse, abuse, incorrect application, accidental damage or unauthorised modifications do not constitute manufacturing defects.

Incorrect Supply

Where Norsafe has supplied the incorrect product, size, colour or quantity, the matter should be reported within seven (7) days of collection or delivery.

Norsafe will work with the customer to correct the supply error as quickly as reasonably possible.

Return Procedure

To request a return, please contact:

Norsafe
Unit 3, 125 Blaauwberg Street
Polokwane Ext 16
Polokwane, 0699

Tel: 015 293 1833
WhatsApp: +27 82 805 7689
Email: sales@norsafe.co.za

Returns should not be sent back without prior approval from Norsafe.

Policy Updates

Norsafe reserves the right to amend this Returns Policy from time to time. The latest version will always be available on the Norsafe website.

For questions regarding this policy, please contact sales@norsafe.co.za.